Policies

Ordering Online

Ordering online is the easiest.  Just select the style and size that fits your fancy.  When you’re ready to checkout, click "View Cart" and follow the steps to process your order.  We accept all major credit cards.  Once your order is complete, we’ll send you an email with confirmation and tracking details.

Ordering by Phone

Want to call in your order?  We’ll be glad to talk with you between 10 a.m. and 6 p.m. EST. 919-426-4312

Tracking Your Order

Whether you ordered via phone or online, we will provide you with an order number.  To track your order, just email us and include your order number and we will confirm the shipping date.

Shipping and Delivery

Standard orders are shipped within 5 – 7 business days. Custom orders are shipped within 3-4 weeks.   If the item you ordered is out of stock, we will email you with an estimated delivery time. Shipping price is $9.50 per cane (shipped within the 48 contiguous state).  For larger orders (2 or more?), contact us for shipping costs.  For shipping costs outside the mainland, please contact us.  

Warranty

All canes are covered for 6 months against manufacturers defects. Any cane with visible damage from neglect or from being dropped is excluded from this warranty.  We will inspect all canes to determine if it is broken as a result from a manufacturers defect. If so, we will gladly replace the item.  Sorry, no refunds are given for broken items.

Return Policy

If you are not absolutely in love with your new cane, we will gladly provide a refund.   Our goal is to provide you with the most outstanding service and the most unique cane.  Your cane must be in new condition, has not had customized art work, a customized length, and is within 30 days of receiving your cane.
 
All refunds are issued to your credit card excluding shipping.  If you’re cane was a gift, we can credit the purchasers’ card, or issue you a gift credit good for a future purchase.  For orders of $100 or more, there is a 25% restocking fee.
 
For all returns, you must first email us at returns@lorrainescanes.com or call us at 919-426-4312 so we can initiate the return process.  On your return slip, please share with us your reason for returning. Your feedback is VERY important to us.

Helpful Hints

To keep you cane from falling when you place it against a wall, rest it upside down with the handle on the floor and the rubber tip touching the wall. The rubber keeps it from sliding.
 
All our customized canes are finished with polyurethane. To keep it clean just wipe with a damp soft cloth.

When entering your car, place your cane near the windshield so you don’t drive away with it on the roof  (don’t laugh – we’ve all done something like that).

Is your rubber tip wearing out?  Most hardware stores sell replacement tips.  Just be sure to know your cane’s diameter, and be sure your replacement tip fits snuggly.  If not, wrap duck tape around the wood base before adding the new tip.

Something else we can help you with? Visit the contact us page and submit a question.

Pricing - Wholesale/Retail

Interested in carrying our handcrafted canes in your store or office?

Lorraine’s Canes now offers an eye-catching display that makes it easy for you to get started.

Our $95.00 starter kit for your store includes: 1 display (free-standing), 5 canes, (3 solid color, 1 sport themed, 1 designer themed) and 1 promotional poster – a value of $246.00.

Wholesale pricing includes: solid colors $15; 2-colors $21.50; Children themes $32; Animal themes $32; Holiday themes $32; Sports theme $21.50; Paint-a-cane $15; Greek $32

Contact us at (919) 554-4312 for your order and learn about our payment options.